Refund & Cancellation Policy
Our commitment to transparent, developer-first billing. All transactions are securely processed by our official Merchant of Record, Paddle.com Market Ltd.
1. 14-Day Money-Back Guarantee
We stand behind the engineering accuracy of the Kronumos Autonomous SWE Engine and Sub-Cortex AST kernel. If you are not satisfied with your subscription for any reason within fourteen (14) days of your initial purchase, you are eligible for a full refund.
Eligibility Window
Refund requests must be submitted within 14 calendar days from the date and timestamp of the initial transaction. This applies to both monthly and annual subscriptions for individual developers and teams.
How to Request a Refund
To request a refund, contact our support team at [email protected] or [email protected] with your order number or the email address used during checkout. You may also contact Paddle Buyer Support directly via your receipt email.
2. Subscription Cancellation & Self-Service Portal
You maintain total control over your recurring subscription at all times. There are no lock-in contracts or cancellation penalties.
Instant Self-Service Cancellation
You can cancel your subscription at any time with a single click via the Paddle Customer Portal accessible from your account settings, or by clicking the "Manage Subscription" link in any invoice email sent by Paddle.
Access Retention Until End of Period
When you cancel a subscription, your paid compute quota (Apex 5x or Sovereign 20x) remains active until the end of the current paid billing cycle. At the end of the billing period, your account automatically reverts to the permanent free Core (1x Baseline) tier without interruption.
3. Merchant of Record Details & Contact
Our order process is conducted by our online reseller and Merchant of Record, Paddle.com Market Ltd (Judd House, 18-29 Mora Street, London, EC1V 8BT, UK), who handles customer order inquiries, localized sales tax/VAT calculations, and returns.
For any questions regarding billing, invoices, chargebacks, or refunds, contact:
• Official Support: [email protected] / [email protected]
• Paddle Buyer Assistance: paddle.net